We are committed to providing you with fast and reliable shipping services. Below is detailed information about our shipping policy:
1. Order Processing Time
Processing Time: All orders will be processed and shipped within 14 business days (including design time and production time). Orders placed on weekends and holidays will be processed on the next business day.
Confirmation Email: Once your order has been shipped, you will receive a confirmation email containing tracking information.
2. Shipping Methods
International shipping times depend on the customs and postal services of the destination country. We offer various shipping methods to meet your different needs:
Standard Shipping: Estimated arrival time is 20-25 business days via Ship.
Expedited Shipping: Estimated arrival time is 7-10 business days via Freight.
Contact us: Pick up the goods by designated freight company.
3. Shipping Fees
Shipping fees will be calculated based on your order total and the selected shipping method.
International Shipping: Fees are based on the destination and the weight of the package. Specific fees will be communicated and confirmed with you.
4. Tracking Your Order
Tracking Information: Once the order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to check the status of your order on our shipping partner’s website.
You can also view and track your order in the order history.
5. Shipping Policy
Address Changes: Once the order is shipped, the shipping address cannot be changed. Please ensure your shipping information is correct before checking out.
Loss or Damage: If your package is lost or damaged during shipping, please contact our customer service team immediately, and we will resolve the issue as soon as possible.
Customs and Taxes: International orders may incur import taxes and duties, which are determined by the customs of the destination country and are the responsibility of the recipient.
6. Contact Us
If you have any questions or need assistance with our shipping policy, please contact us:
Email: service@crioolighting.com
Phone: 86+0591-83766016
